Patient, friendly tech help for the people you love.
If you're the one who always gets the call when their laptop plays up - and you can't always be there - this is for you. Calm, in-home, no-jargon help for anyone who finds technology frustrating.
Sound familiar?
"Mum, can you have a look at my laptop?"
Most parents won't ring their kids over every little thing - they don't want to be a burden. So the printer stays broken for three weeks, the worrying email gets opened, and you only find out once it's already become a problem.
You'd help in a heartbeat. You just can't always be there. That's the gap I fill - a patient, friendly local face who treats your parent the way you'd want them treated.
Just need someone to come out and take a look?
Computer, laptop or console playing up - or sorting something out for a parent? No subscription needed. I'll come to you across Sheffield and South Yorkshire, diagnose the problem and get it fixed, with no jargon and no surprises on price.
- I come to you, at a time that suits
- Most common faults sorted on the spot
- Clear, flat pricing - no surprises
- Arrange & pay on someone else's behalf
From
£50
flat for the first hour
then £40/hour
for any time after the first hour
Book a Call-Out 07450 284182The everyday frustrations, sorted
No problem is too small. If it's causing stress, it's worth a friendly visit.
Phones & tablets
Setting them up and learning the basics with confidence.
Video calls
Seeing the grandkids on FaceTime, Zoom or WhatsApp.
Staying safe
Spotting scams and dodgy emails before they cause harm.
Internet & email
Getting online, sending photos, browsing without worry.
Printers & devices
Making the printer, TV box or smart speaker behave.
Passwords
Sorting logins so nothing is ever locked or lost again.
What happens on a visit
No surprises and nothing to feel nervous about - here's exactly how it goes.
A friendly call first
We have a quick, no-pressure chat so I understand what's going on before I ever turn up.
I come to them
At a time that suits, in their own home where they're most comfortable - no carting equipment anywhere.
We sort it together
Calmly and patiently. I fix the problem and show them how, in plain English, at their pace.
You're kept in the loop
Happy to update you afterwards so you know they're sorted - without being the go-between every time.
Choose the right peace of mind
Two simple monthly plans for ongoing support - or a one-off call-out if you'd rather pay as you go. No contract, cancel anytime.
The Safety Net
A friendly number, always there
£24.99/month
- A reliable helpline to ring anytime
- Priority callouts - seen first
- The same trusted local person every time
- Forward me any suspicious email or text - I'll check it's safe
Best for someone fairly independent who just wants backup.
Set Up the Safety NetThe Family Plan
Hands-on, regular care
£99.99/month
- Everything in the Safety Net, plus:
- A free home visit included every month
- Clear, personalised learning materials made just for them
- New phone or tablet? Setting it up is included
Best for families who want someone actively keeping an eye on things.
Choose the Family PlanYou always speak to Matt - never a call centre. No contract, cancel anytime.
How it works
Simple, calm and completely no-pressure.
Get in touch
Call or message and tell me what's causing the frustration - on your parent's behalf is absolutely fine.
A friendly visit
I come to them, sort the problem patiently, and explain everything clearly with no jargon and no rushing.
Ongoing peace of mind
Add a monthly plan if you'd like, so they're never stuck again - and you're never the only port of call.
"I've had Matt help me a few times with my computer as I'm not very tech savvy and he has always been patient and explained everything in a clear way. I don't know where I would be if Matt didn't lend me his expertise."
Zachary Rhodes
Know someone else who'd love this?
Most of my work comes from word of mouth. Refer a friend, neighbour or relative - if they sign up, you'll both get a free month. Just call or message me their name and I'll take it from there.
Home visits across South Yorkshire
Your questions, answered
Tell me a little about it
Just a few details and I'll be in touch for a friendly chat. Happy to talk it through before anything's decided.
Give them a helping hand - and yourself some peace of mind
Have a no-pressure chat about what they're struggling with. No commitment, no jargon, no rush - just friendly local help when you need it.
sheffieldwebtech@gmail.com